Shipping policy
Shipping Policy
Shipping Information
Welcome to Spice Passport. We are committed to delivering high-quality commercial kitchen equipment, specialty cooking products, and cookware with transparency and reliability.
Most of our products ship directly from trusted manufacturers or authorized distribution partners throughout the United States. Because our catalog includes products of varying sizes and shipping requirements, shipping methods, delivery times, and shipping costs vary by product.
Shipping information specific to individual products will be displayed on the product page or during checkout when applicable.
Order Processing
Most orders are processed within 2–4 business days. If a specialized commercial unit requires a custom manufacturer lead time, this will be explicitly noted directly on the product page before purchase.
Orders are processed Monday through Friday, excluding holidays.
Once your order ships, tracking information will be emailed when available.
Shipping Methods
Spice Passport ships products using one of the following shipping methods:
Small Parcel Shipping
- Used for: Accessories, replacement parts, cookware, small kitchen equipment, and select countertop products.
- Estimated transit time: 3–7 business days.
- Small parcel shipments are typically delivered by UPS, FedEx, USPS, or similar parcel carriers.
Commercial Equipment Shipping
- Used for: Medium-sized commercial kitchen equipment, countertop restaurant equipment, and equipment requiring specialized handling but not full freight service.
- Estimated transit time: 3–10 business days.
- Commercial equipment may ship through parcel carriers or commercial delivery services depending on product size and destination.
Freight Shipping
- Used for larger commercial equipment including: Commercial tandoor ovens, commercial refrigerators and freezers, shawarma and vertical broilers, pizza ovens, teppanyaki grills, and oversized restaurant equipment.
- Estimated transit time: 5–14 business days.
- Most freight deliveries include: Curbside delivery, a scheduled delivery appointment, and delivery during standard business hours.
- Additional freight options, such as Lift Gate Delivery or Residential Delivery, can be selected and paid for directly at checkout to ensure a seamless delivery process.
Shipping Charges
Shipping charges are calculated based on factors including product size, weight, freight classification, delivery destination, and carrier rates. All applicable shipping and freight charges are fully calculated and clearly displayed during the checkout process before you complete your purchase.
Freight Delivery Information
Customers receiving freight shipments should:
- Ensure someone is available to receive the shipment.
- Inspect the shipment thoroughly before signing the carrier's delivery receipt.
- Note any visible damage clearly on the driver's delivery paperwork.
- Report concealed shipping damage to us within 48 hours of delivery.
Shipping Delays
Estimated delivery times are provided for planning purposes but are not guaranteed. Delays may occur due to weather, carrier delays, manufacturer lead times, freight scheduling, or inventory availability. If a shipment is delayed, Spice Passport will work with the carrier or manufacturer to assist whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. Additional shipping charges may apply if an incorrect shipping address is provided, delivery is refused, re-delivery is required, or a shipment must be rerouted.
Order Tracking
Tracking information will be sent to the email address provided during checkout once your order ships. Please allow carriers time to update tracking information after shipment.
Questions About Shipping?
If you have questions regarding shipping costs, freight deliveries, delivery estimates, or your order, please contact us.
Spice Passport
- Phone: 1-855-683-9741
- Email: ryan@spicepassport.shop
We aim to respond to all customer inquiries within 1 business day.