Terms of service
Terms of Service
1. Overview
This website is operated by Spice Passport. Throughout the site, the terms “we”, “us” and “our” refer to Spice Passport. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
This website is operated by Spice Passport. Throughout the site, the terms “we”, “us” and “our” refer to Spice Passport. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
2. Product Accuracy & Authorized Information
Spice Passport is an authorized digital partner of the manufacturers featured on our storefront. We make every effort to display our products, specifications, utility dimensions, and brand certifications as accurately as possible. However, we do not warrant that product descriptions or other site content are entirely error-free. We reserve the right to correct typographical errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
Spice Passport is an authorized digital partner of the manufacturers featured on our storefront. We make every effort to display our products, specifications, utility dimensions, and brand certifications as accurately as possible. However, we do not warrant that product descriptions or other site content are entirely error-free. We reserve the right to correct typographical errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
3. Orders & Payment
All orders are subject to acceptance and item availability. We reserve the right to cancel or refuse any order for any reason, including but not limited to suspected fraud, unauthorized activity, or incorrect utility configurations. Prices for our products are subject to change without notice. All applicable fees, including shipping and specialized freight options, are fully calculated and clearly displayed during the checkout process before you complete your purchase.
All orders are subject to acceptance and item availability. We reserve the right to cancel or refuse any order for any reason, including but not limited to suspected fraud, unauthorized activity, or incorrect utility configurations. Prices for our products are subject to change without notice. All applicable fees, including shipping and specialized freight options, are fully calculated and clearly displayed during the checkout process before you complete your purchase.
4. Shipping, Logistics & Delivery
Spice Passport operates an authorized, direct-from-manufacturer distribution model. To optimize transit safety and delivery speeds, your items ship freight-direct from our manufacturing partners' domestic warehouses. Estimated delivery windows are provided for planning reference only. Spice Passport shall not be held liable for transit delays caused by third-party freight carriers, severe weather conditions, customs delays, or unexpected factory supply chain disruptions. The customer is entirely responsible for providing an accurate delivery address and selecting the appropriate freight handling services (such as Lift Gate Delivery or Residential Delivery) during the checkout process.
Spice Passport operates an authorized, direct-from-manufacturer distribution model. To optimize transit safety and delivery speeds, your items ship freight-direct from our manufacturing partners' domestic warehouses. Estimated delivery windows are provided for planning reference only. Spice Passport shall not be held liable for transit delays caused by third-party freight carriers, severe weather conditions, customs delays, or unexpected factory supply chain disruptions. The customer is entirely responsible for providing an accurate delivery address and selecting the appropriate freight handling services (such as Lift Gate Delivery or Residential Delivery) during the checkout process.
5. Freight & Commercial Equipment Inspection
For all heavy machinery arriving via LTL freight carriers:
For all heavy machinery arriving via LTL freight carriers:
- The customer (or an authorized representative) must be physically present to receive the shipment during the scheduled appointment window.
- The customer is legally required to thoroughly inspect the wooden crate and product condition before signing the driver's Proof of Delivery (POD) paperwork.
- Any visible physical damage must be documented clearly on the driver’s delivery paperwork before signing. Failure to note visible transit damage at the moment of delivery may void manufacturer-backed freight claims.
- Internal or cosmetic concealed damage must be reported directly to Spice Passport within 48 hours of delivery.
6. Returns, Restocking Fees & Refunds
All returns are governed strictly by the timelines and parameters set forth in our dedicated Return Policy. Standard returns for non-defective commercial equipment are subject to a mandatory flat 30% manufacturer restocking fee. The customer is entirely responsible for all return freight shipping costs. Please do not mail any items to our corporate administrative address; all approved returns must be routed directly to the specific manufacturing warehouse designated in your active Return Merchandise Authorization (RMA).
All returns are governed strictly by the timelines and parameters set forth in our dedicated Return Policy. Standard returns for non-defective commercial equipment are subject to a mandatory flat 30% manufacturer restocking fee. The customer is entirely responsible for all return freight shipping costs. Please do not mail any items to our corporate administrative address; all approved returns must be routed directly to the specific manufacturing warehouse designated in your active Return Merchandise Authorization (RMA).
7. Product Installation & Compliance Use
The buyer assumes full responsibility for ensuring that all commercial kitchen machinery is installed, vented, wired, or piped in complete accordance with local municipal health codes, safety laws, and professional manufacturer guidelines. We highly recommend that all heavy commercial gas units (such as tandoors and vertical broilers) be installed by a licensed commercial gas plumber to protect your safety and maintain original factory warranty protections.
The buyer assumes full responsibility for ensuring that all commercial kitchen machinery is installed, vented, wired, or piped in complete accordance with local municipal health codes, safety laws, and professional manufacturer guidelines. We highly recommend that all heavy commercial gas units (such as tandoors and vertical broilers) be installed by a licensed commercial gas plumber to protect your safety and maintain original factory warranty protections.
8. Chargebacks & Payment Disputes
By placing an order on our storefront, you explicitly agree to contact Spice Passport support directly to resolve any logistical, damage, or fulfillment issues prior to initiating a formal chargeback or payment dispute with your banking institution. Fraudulent or premature chargebacks will be contested to the fullest extent permitted by law.
By placing an order on our storefront, you explicitly agree to contact Spice Passport support directly to resolve any logistical, damage, or fulfillment issues prior to initiating a formal chargeback or payment dispute with your banking institution. Fraudulent or premature chargebacks will be contested to the fullest extent permitted by law.
9. Limitation of Liability
In no event shall Spice Passport, our directors, officers, employees, or manufacturing partners be liable for any indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, commercial kitchen downtime, or installation delays—arising from your use or inability to use our products. Our total structural liability shall not exceed the original purchase price paid for the specific product in question.
In no event shall Spice Passport, our directors, officers, employees, or manufacturing partners be liable for any indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, commercial kitchen downtime, or installation delays—arising from your use or inability to use our products. Our total structural liability shall not exceed the original purchase price paid for the specific product in question.
10. Governing Law & Business Entity
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Michigan. Spice Passport is a brand wholly owned and operated by Atlas Commerce Group, LLC.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Michigan. Spice Passport is a brand wholly owned and operated by Atlas Commerce Group, LLC.
11. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those updates.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those updates.